Service Terms

Last updated: October 30, 2026

These terms apply to the Setup service and the Custom build when you order directly from us. Orders on a marketplace (for example Upwork) also follow that marketplace's terms.

1. What each service includes

The service pages list exactly what is included and what is not:

• Setup service
• Custom build

Neither service includes scripts or macros (Google Apps Script or VBA), connections to other apps, or hosting the file for you. The file you receive is unlocked: you can change any number or formula later.

Anything not listed there is outside the service. We will tell you before doing anything outside the service, and quote it separately. We never add a charge without your written approval.

Commercial editions

The Setup and the Custom build are also available for the Commercial PRO file, at the same prices and terms. The limits change: the Setup enters up to 5 sites and calibrates production rates from 2 sites you clean; the Custom build enters up to 10 sites and adds your facility types, add-ons and scope tasks.

2. How an order works

1. You request the service by email or through the order form.
2. We send you an invoice. You pay by US bank transfer or by card, using the link in the invoice.
3. After payment, we send you the order form.
4. The delivery time starts when we receive your completed order form and all files.
5. We deliver your file by email.
6. You review it and send any changes within your review period.

3. Delivery time

Business days are Monday to Friday. If we need information you did not send, the clock pauses until you reply.

4. Rounds of changes

• A round of changes is one email listing everything you want changed. Please send all changes together.
• Changes must stay within what the service includes.
• After the review period ends, the order is complete. New changes are a new order.

5. What you are responsible for

• The numbers you send us (wages, costs, hours, prices) are yours. We set up the file with them. We do not check whether they are right for your business.
• The final prices you charge, your taxes, and your compliance with labor law (including employee or 1099 status) are your responsibility.
• You must have the right to share your client list with us.

6. Your data

• We use your files and your client list only to do your order.
• We delete your client list and uploaded files 30 days after delivery.
• See our Privacy Policy for details.

7. Communication

• All communication is in writing, by email. We do not offer phone or video calls.
• We answer within 1 business day, Monday to Friday.

8. Refunds

See the Refund Policy: 100% before work starts, 50% after work starts and before delivery, and no refund after delivery.

9. License

The file you receive follows the Product License: one business, no resale.

10. Limits

• The file gives estimates. It is not tax, legal or accounting advice.
• Our total responsibility for any order is limited to the amount you paid for it.